Orders & Shipping

Contact Information

If you have any questions or concerns, you can email anytime at service@xmarrat.com.

Checking Your Order

After placing an order, you will receive an order confirmation email with your order number. As soon as your order ships, you will receive an email with your tracking number. Please note it may take up to 48 hours for a carrier update. If you need more information about your delivery, please contact FedEx or USPS directly.

Shipping Cost

Free standard shipping on all domestic orders in the 48 contiguous states.

Delivery Time

Monday-Friday, orders will ship within 48 hours of your order being received. Most orders placed during the weekend will ship the following Monday. Shipping times may vary during sales and holidays.

I haven't received my order or package.

1. Please check your inbox for the shipping confirmation, which will include a tracking number.

2. If it's in transit, keep an eye out. If it still hasn't arrived and says delivered, please email your name, order number, and concerns to service@xmarrat.com.

General Questions

1. What is Diatomaceous earth?

Diatomaceous earth is a naturally occurring mineral that is made from the fossilized remains of tiny aquatic organisms, which is absorbent and quick drying.

2. Where does the water go in a stone mat?

Experience an almost magical moment every time you step out of the shower. As water touches the Xmarrat Bath Stone Mat, it seems to vanish before your eyes, leaving the surface cool and dry to the touch in seconds.


The secret lies in its composition of natural diatomaceous earth, a remarkable material so porous it can absorb 150% of its weight in moisture. The water isn't gone; it's been instantly drawn into the stone to evaporate, providing the clean, satisfying feeling of a perfectly dry surface underfoot.


This constant cycle ensures you are always stepping onto a fresh, hygienic, and dry surface, a stark contrast to damp, traditional bathmats.

3. How to maintain the long-lasting absorbency of the stone bath mat?

It can hold up to 150% of its weight in water, it needs adequate airflow to rapidly dry. Slightly lifted using non-slip pad, let it fully dry between uses. If overly wet, prop it against a wall, once return to original color, it's ready to use.

4. Is a diatomite mat safe?

Yes. Rest assured, Safety is not just a feature of the Xmarrat Bath Stone; it is integral to its very nature. It is crafted from its natural diatomaceous earth, completely free from the synthetic chemicals or harsh substances you might worry about.
This natural composition is not only the secret to its rapid drying but also provides a secure, non-slip footing you can trust. It's a worry-free foundation for any bathroom. People with sensitive skin can enjoy peace of mind.

5. Are stone drying mats sanitary?

Yes, the sanitary nature of a stone drying mat is one of its most compelling features.

Imagine a bathroom surface that naturally resists the unsanitary conditions of a typical wet floor. The Xmarrat Bath Stone accomplishes just that. Their genius lies in their ability to dry almost instantly, which actively prevents the lingering moisture that allows mold, mildew, and bacteria. It’s a revolutionary departure from soggy fabric mats that require constant washing to stay fresh.

Regular care and cleaning can ensure that your mats remain a sanitary choice long after you’ve purchased.

6. How long does a diatomite bath mat last?

We're glad you asked, we hope this is the last bath mat you ever need to buy. Xmarrat Bath Stones are meant to be durable, but on rare occasions, they can break with enough force or weight. To prevent this we advise always having the anti-slip pad in place between the floor and the mat.

7. How To Clean And Care For Stone Bath Mat?

Clean light residues with water and very gently use provided sandpaper for tougher stains. After use, stand the mat against the wall to ventilate and dry.

8. Why choose Xmarrat stone bath mat?

Compared to traditional mats, Xmarrat stone bath mats dry instantly and are easy to clean (clean light residues with water and very gently use the provided sandpaper for tougher stains). What's more, our stone bath mat comes with a non-slip mat.

Couldn't Find Your Answer?

We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.